Yeah, we’re not perfect either. We do our best to keep all of our players happy. Unfortunately, it doesn’t always work. There have been times as well where we dropped the ball. We may have been busy and someone got overlooked. We ask that you complete a ticket and let us make it right. But if someone believes their best course is to leave a bad review we respect that. We don’t delete our bad reviews because we want full transparency and we are proud we have very few. It’s also is a reminder of the importance of communication.